Governance and confidence
Certification policies
Find the certification documents, complaints route, logo guidance and information policies in one place.
Policy library
Version 2026-10-27.1
Terms of service →
BMS-013 · source page labels it BMS-012
Audit and certification process →
BMS-06
Rules of registration →
BMS-03
Client agreement →
BMS-010
Complaints and appeals →
BMS-02
Impartiality policy →
BMS-08
Use of AAA and ASCB logos →
ASL(I)01
ASCB use of marks →
Website privacy
Privacy policy →
Data handling
GDPR data and information policy →
Adopted contract pack — version 2026-10-27.1: The terms of service, client agreement, registration rules and no-fee complaints and appeals procedure were adopted on 27 October 2026 for new quotations expressly incorporating them from launch. Download and retain the identified versions before acceptance. Existing accepted agreements retain their applicable versions unless validly varied. Other source policies are identified on their topic pages; the quotation must confirm the actual scheme, standard edition and accreditation scope. For the documents applicable to your programme, contact info@aaa-cert.co.uk.