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Reviewed 26 October 2026. Original publication date retained: 2025-11-19.
A change to operational software can affect connected people and services. A quality-management audit can follow how requirements, testing, approval and communication are controlled without claiming every installation was fully validated.
Questions to follow in an audit
- Who agrees the acceptance criteria for the change?
- How are affected interfaces included in the review?
- What evidence supports release and rollback decisions?
Connect the records with practice
Sample one change from its request through test results, approval, deployment records and evaluation after release.
These are illustrative audit trails, not findings about a named organisation, technical instructions or a guarantee of a particular result. The appropriate evidence depends on the activities, risks and agreed scope. The organisation remains responsible for its operations and legal obligations.
AAA provides independent certification audits. Confirm the applicable standard edition, scope and customer requirements before agreeing a programme. Request an indicative price or discuss your proposed audit.
Further reading: ISO quality management.