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Reviewed 26 October 2026. Original publication date retained: 2023-06-14.
Software quality depends on understanding requirements and controlling the work used to meet them. A claimed reduction in defects needs a defined measure and reliable records, not an unsupported company example.
Questions to follow in an audit
- How are requirements and acceptance criteria agreed?
- Who approves a change before it reaches a release?
- How are defects evaluated, resolved and checked afterwards?
Connect the records with practice
Follow one change from its request through review, test evidence, release approval and feedback from its use.
These are illustrative audit trails, not findings about a named organisation, technical instructions or a guarantee of a particular result. The appropriate evidence depends on the activities, risks and agreed scope. The organisation remains responsible for its operations and legal obligations.
AAA provides independent certification audits. Confirm the applicable standard edition, scope and customer requirements before agreeing a programme. Request an indicative price or discuss your proposed audit.
Further reading: ISO quality management.