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Reviewed 26 October 2026. Original publication date retained: 2023-11-02.
Healthcare organisations can use a quality management system to organise service requirements and improvement. Management-system certification does not itself establish clinical safety, patient outcomes or compliance with a healthcare regulator's requirements.
Questions to follow in an audit
- How are service requirements and responsibilities agreed?
- How are concerns, complaints and service failures reviewed?
- Which records support a claimed improvement in the service?
Connect the records with practice
Sample a service issue through its investigation, action and follow-up, keeping management-system evidence distinct from clinical judgement.
These are illustrative audit trails, not findings about a named organisation, technical instructions or a guarantee of a particular result. The appropriate evidence depends on the activities, risks and agreed scope. The organisation remains responsible for its operations and legal obligations.
AAA provides independent certification audits. Confirm the applicable standard edition, scope and customer requirements before agreeing a programme. Request an indicative price or discuss your proposed audit.
Further reading: ISO quality management.