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Reviewed 26 October 2026. Original publication date retained: 2023-10-26.
Cleaning teams may work across client premises with different hazards and working arrangements. Clear responsibilities and communication matter when the employer, client and worker each hold relevant information.
Questions to follow in an audit
- How are site-specific hazards communicated to the cleaning team?
- Who checks competence for the tasks actually assigned?
- How can a worker stop and report an unsafe situation?
Connect the records with practice
Follow one assignment from site assessment and induction through the worker's account of the task and any reported concern.
These are illustrative audit trails, not findings about a named organisation, technical instructions or a guarantee of a particular result. The appropriate evidence depends on the activities, risks and agreed scope. The organisation remains responsible for its operations and legal obligations.
AAA provides independent certification audits. Confirm the applicable standard edition, scope and customer requirements before agreeing a programme. Request an indicative price or discuss your proposed audit.
Further reading: HSE on management systems.