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Reviewed 26 October 2026. Original publication date retained: 2023-02-08.
A quality management system should help an organisation control the work it promises to deliver. Documents are useful when they connect requirements with responsibilities and evidence of performance.
Questions to follow in an audit
- How are customer requirements established before work starts?
- Which checks show that the agreed work was completed?
- How are recurring complaints investigated and followed up?
Connect the records with practice
Trace a customer order from quotation through delivery, feedback and any corrective action, comparing records with staff explanations.
These are illustrative audit trails, not findings about a named organisation, technical instructions or a guarantee of a particular result. The appropriate evidence depends on the activities, risks and agreed scope. The organisation remains responsible for its operations and legal obligations.
AAA provides independent certification audits. Confirm the applicable standard edition, scope and customer requirements before agreeing a programme. Request an indicative price or discuss your proposed audit.
Further reading: ISO quality management.